FAQS

I received the incorrect item, what do I do?
      We are so sorry to hear that you have received the incorrect item!
      In order to investigate the issue with your item, we request the following information:
      1. Clear images of the incorrect item/s and the tags attached
      2. Clear images of the plastic sleeve and/or box barcodes
      From there, one of our agents will be able to investigate and resolve this for you ASAP!
Can I change my shipping address?
      Our team can still make changes to your shipping address if your parcel has not been despatched.
      Please give us a call as soon as possible so we can update your order.
      If you have already sent us an email we encourage you to give us a call so we can get onto it sooner.
      Please have your order number ready for our team, so that we can process your request as efficiently as possible.
      Please note: once your parcel has been despatched we can no longer make changes and you will need to contact your local postal service to attempt to redirect the parcel.
I didn't receive an order or shipping confirmation email
      Please ensure that you have checked any alternate emails you may use plus your junk and spam folders in case the automatic notification has been sent there.
      You can mark us as safe so that you won't miss a beat from us in the future!
      Still, no luck finding our emails?
      1. Double check your junk mail or spam folder, sometimes our emails can be sent there.
      2. If you still can't find it, check the funds have been debited from your account
      If funds have been debited and are no longer pending, there may be a typo in your email address, please contact our team with the following information:
      1. The name on your order/email address used
      2. The shipping address
      3. The amount of the purchase/purchase date